FAQ – Frequently Asked Questions
What are the delivery charges for orders from the Online Shop?
Free shipping to all 50 states.
Which payment methods are accepted in the Online Shop?
How long will delivery take?
Processing time: 1 – 2 Business days (Monday – Friday)
Delivery time: (For most items in store) 3 – 5 Business days (Monday – Friday)
How secure is shopping in the Online Shop? Is my data protected?
What exactly happens after ordering?
Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction.
Your funds will be placed on hold upon authorization being received and it shall be treated as a deposit against the value of the items you wish to purchase.
Once the items have been shipped out and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of items you have purchased as listed in the confirmation email.
Do I receive an invoice for my order?
Successfully placed orders will receive an e-mail confirmation with the order details. If you do not receive an e-mail, please check your spam filter or contact us for confirmation.
If you need any assistance with your order, please contact us immediately at [email protected]
Some things are missing in my order. What should I do?
Our products are delivered separately according to your order. If, for example, it contains goods from two different warehouses, then there will be two deliveries. The rest of the order will probably arrive soon.
I received a damaged item. What can I do?
We are sorry to hear that. Simply send a photo of the damaged item to the email address: [email protected], and we will send you a similar replacement item as soon as possible.
I still have not received my order. What is taking so long?
We apologize for the delay. Sometimes international shipping may take longer than expected due to customs clearance. You can instead track your order and see where it is at all times. If you still think you need help tracking the package or would like to inquire about it, please contact us by email at ; [email protected]
Do you have reimbursement guidelines?
We do our best to resolve any issues our customers have with their products online. If you still want a refund for your order, we can of course make the payment, if the complaint is made within 30 days from the date of order and the affected product (s) are not sold. For more information, learn more about reimbursement guidelines.
Customer Support Monday to Friday : 08:00 – 17:00
Email: [email protected]
Addresss: 3110 Busch Road, Pleasanton, CA 94566, USA